Terms of Use

Welcome to this site dedicated to the L’Oréal brand, accessible at the following URL address:www.loreal.com

You are invited to read carefully the present Terms of Use governing navigation on loreal.com. By using loreal.com you accept the present Terms of Use without reserve.

L’Oreal.com has been developed and is published by L’OREAL,

Limited Company with capital of 120,596,816.40 euros,

with registered office at 14 rue Royale,

registered at the RCS of Paris under the number 632 012 100.

Email address: [email protected]

Telephone number: +33 (0)1 47 56 70 00 (hereafter the “Publisher” or “we”).

Director of publication: Andréa Cabrera

Photo credits:

  • © Wing Shya / agent Artsphère
  • © Van Osaka/Photononstop
  • © Dinesh Saparia pour L'Oréal
  • © Getty Images
  • © Acciona Company
  • © Leandro Menezes Bergamo
  • © L'Oréal Research / DR
  • © Joaquim Gomes
  • © Bertrand Stark L’Oréal R&D
  • © Aleksandra Devys Makowska
  • © Joan Eilstein
  • © Matteo/L'Oréal R&D for L'Oréal
  • © Philippe Jacob / Phénomène for L'Oréal
  • © Isabelle Walter for L'Oréal Research
  • © SeungSoo Lee
  • © Frank Krahmer / Fancy / Photononstop
  • © Nathalie Oundjian Guréghian
  • © Alain Buu for L’Oréal
  • © Tim Burgess
  • © Didier Depoorter
  • © Spencer Jones / Taxi / Getty Images
  • © Isabelle Tirador et Nathalie Gambade
  • © Paco Santamaría
  • © L'Oréal Canada
  • © Geopeak
  • © Larry Ford
  • © Pierre Raoult
  • © TMP NEO (REVEAL comm. agency)
  • © Ed Babka
  • © Marco Torello/Delta Imaging
  • © Guilherme Martins
  • © Eduardo Melo
  • © Shen Hao
  • © Daniel Yanney
  • © Michael Dean for L’Oréal
  • © Shahid Butt
  • © Eleonora Airaldi
  • © Leandro Menezes Bergamo
  • © Catherine Henriette
  • © Diane Grimonet / Picturetank
  • © Maria Majdrowicz
  • © Nacho Urbon
  • © Eric Deffontaine
  • © Lao Ai
  • © David Stanton
  • © Christian Lutz
  • © Hisashi Okamoto
  • © Tom Munro
  • © Josef P. Willems/Fancy / Photononstop
  • © Raymond Wong for L'Oréal

1. ACCESS TO THE SITE

To access and use this site you must be of age and have a valid email address. If you are a minor, your parent's permission will be required.
You may be required to fill out required fields in a form, marked as such by an asterisk. In this case, it is necessary that you complete these fields prior to entering www.loreal.com. Any inaccurate or incomplete registration will not be considered.
You acknowledge that the data you provide us and stored in our information systems are accurate and proof of your identity. Thank you kindly give us any modification of the data.
Access to www.loreal.com and / or certain of its Segments may require the use of personal access codes. In this case, it is your responsibility to take measures to ensure the confidentiality of such codes. You can of course change at any time. However, the number of attempts to access the Site and / or certain of its sections may be limited in order to prevent fraudulent use of such codes. We encourage you to notify us of any unauthorized use of which you may become aware.
In case of non compliance with the rules described in these Terms of Use, we reserve the right to suspend your access to www.loreal.com. In this case, we will inform you as soon as possible.
While we strive to keep the site accessible at all times, we can not guarantee that access in any circumstance. Indeed, for reasons including maintenance, upgrade, or for any other reason that are beyond our control, access to the site may be interrupted.

2. INTELLECTUAL PROPRITÉTÉ

Www.loreal.com and each of its components (such as brands, images, texts, videos, etc..) Are protected under intellectual property. The development of this site has involved significant investment and a joint effort from our teams. For this reason, except as expressly included herein, we do not grant you any right other than to consult the site for your personal use only and private. Any use, reproduction or representation of www.loreal.com (in whole or in part) or its components, on any media whatsoever, for any purpose, including commercial is not allowed. Exceptionally, we may expressly authorize you to reproduce and / or represent all or part of the Site, on certain media. Any request for such authorization must be submitted in advance to the following address: [email protected]

3. USE OF SITE

First, we remind you that the use of www.loreal.com assumes that you have the necessary hardware and software required to use the Internet.
In addition, we remind you that the Internet does not ensure the security, availability and integrity of data transmission, we can not be held liable for any errors, omissions, deletions, delays, failures (including because of virus), communication lines, hardware and software on which we have no control or in the event of unauthorized use or damage of any content you may publish on this site.

3.1. General Obligations of the User

We uphold the values of tolerance and respect for others. For this reason, this site may not be used to convey racist, violent, xenophobic, malicious, obscene or illegal.
By using this site, you agree not to:
distribute, injurious, defamatory, infringing, harassing, invasive of privacy or image rights, inciting violence, racial or ethnic hatred; use the Site to make political propaganda or proselytizing; publish promotional or advertising content; Discussion Space divert its purpose, including using it as a meeting space; distribute information or content that may offend the sensibilities of younger; illegal activities, including detrimental to rights holders on software, trademarks, photographs, images, texts, videos etc. We remind you that you must have all rights and / or permissions on any content you wish to publish on this site. For this reason, we recommend that you do not publish content (including photographs) showing recent architectural items, advertising creations or creations clothing brand which may appear (initials, logos, etc.).. Finally, we note that the content (including photos and videos) showing minors will not be accepted on this site.

3.2. Stipulations for certain Segments

Different topics can be made available on this site: Downloadable Content, Online Applications, User Content, Discussion Space, etc.. (The "Item (s)").

3.2.1. Downloadable Content

We may put at your disposal on this website content that you are authorized to download ("Downloadable Content"). By downloading or using such Downloadable Content, you agree to use in accordance with these Terms of Use.
We grant you, only for your personal and private use, free of charge and for the legal term of protection of copyright, a non-exclusive and non-transferable right to use the Downloadable Content. Any reproduction, modification or distribution of Downloadable Content must be expressly authorized by us. Any request for such authorization must be submitted in advance to the following address: [email protected]

3.2.2. Online Applications

We may put at your disposal on this site applications ("Applications Online"). We grant you, only for your personal and private use, free of charge for the duration of access to Online Applications, a non-exclusive and non-transferable right to use the On-Line Applications. You agree not to modify, adapt, reproduce, or distribute the correct Line Applications nor any mark or inscription of ownership on these Line Applications and / or medium thereto.
We encourage you to notify us of any possible anomaly affecting the Online Application to the following address: [email protected]
We will do our best to correct as soon as possible these anomalies.
In the case where we provide you with a tool / application to retouch an image (especially to virtually test a cosmetic product), you acknowledge and agree that this tool / application that can be used for purely private use and consistent to its destination. You are not allowed to use this tool / application in a way that would undermine the honor, reputation or the rights of a third party. So, you are not allowed to modify and / or distribute an image of another person without his express permission. Finally, you are not allowed to modify and / or distribute all or part of the content (modified or unmodified via tool / application) supplied with the tool / application (particularly content depicting mannequins) without our permission express prior.

4. USER CONTENT

We may make available on www.loreal.com a space for hosting user content, such as text, photos, videos, etc.. ("User Content").
By posting User Content on the Site, you hereby grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, copy, modify, adapt, distribute, translate, create derivative works from, incorporate in to other works, distribute such User Content (in whole or in part) on all media (including, without limitation, the Site).
You expressly authorize us to exploit the content on our own sites but also on third party websites, including sites called "social networks" or "community."
You acknowledge and agree that the use of social networks is exclusively governed by the terms of use established by these social networks. So you are informed and you expressly agree that we are bound in our use of the Content by the terms established by such third party sites. Thus, we can not be held responsible for any use of the Content by us or by third parties in accordance with the terms and conditions established by the social networks, especially in terms of the scope of rights granted, the duration of the rights and Removal of Content.
You do your business any third party claims relating to use of the Content in accordance with the terms and conditions established by the social networks.
Notwithstanding the provisions above, you agree to have informed and obtained the consent of all beneficiaries of the use of Content on third party websites such as social networks.
Finally you are informed and you agree (and confirm that you have informed and obtained permission from the rights holders) that the Content may be a communication called "viral" through these third party websites and we can not be held responsible for any use of that right in this regard.
User Content that you post on this site is your choice and your responsibility. However, we remind you that User Content shall not be contrary to law, morality, and must not infringe the rights of others. As such, we reserve the right to withdraw at any time any User Content manifestly illegal and / or immoral and / or infringe upon the rights of others.
We encourage you to notify us of any User Content that appears contrary to applicable law and / or morality and / or the principles set forth herein and / or which infringes the rights of others, to the following address: contact @ loreal.com

5. DISCUSSION AREA

We may make available on this site a place for you to communicate with other users (the "Discussion Space").
The Discussion Space must be used in accordance with the law, morality, the principles set forth herein and in accordance with the rights of others.
We encourage you to notify us of any communication which appears contrary to the legislation in force and / or morality and / or the principles set forth herein and / or which infringes the rights of others, to the following address: contact @ loreal.com

6. INFORMATION CONTAINED ON THE SITE

6.1. General

We try to provide you accurate information and updates. However, the transmission of data and information on the Internet not benefiting from relative technical reliability, we can not guarantee the accuracy of all information contained on this site.
In addition, we remind you that inaccuracies or omissions may occur in the information available on this site including intrusion by third parties. We encourage you to notify us of any error or omission at the following address: [email protected]

6.2. Information on products and services

Unless otherwise specified, the products and services presented to you on this website does not constitute an offer to sell but an overview of the range of products and services that we distribute in the country where this site is distributed.

6.3. Tips and diagnostic tools

The advice given on this site and / or diagnostic tools that may be available are simple simulations intended for obtaining expert cosmetics advice.
Information they can deliver data are purely indicative and can not replace a medical diagnosis or a clinical consultation, nor a substitute for medical treatment.
Therefore, we can not guarantee full satisfaction on advice from the use of these tools and assume no liability for the use that you could do.
For further information or in case of doubt, we recommend that you consult your doctor and / or write to us at the following address: [email protected]

6.4. Hyperlinks

The hypertext links set up on this site may lead to websites published by third parties that we do not control the content. Accordingly, and to the extent hyperlinks have been included on this Site in order to facilitate your browsing on the Internet, consultation of third party sites is entirely your choice and your responsibility.
In addition, if you want to create hyperlinks to this Site, a prior authorization request must be sent to us at the following address: [email protected]

6.5. Cookies

Cookies are small files that are stored on your computer when you browse a website (such as the pages you visited, the date and time of visit, etc..) And can be read at you visit the same website.
To benefit from all the Site functionalities, it is preferable to allow cookies. We remind you also that cookies do not allow us to identify you and the shelf life of stored information through cookies on your computer is 6 months.
However, in accordance with the recommendations of the National Commission for Computing and Liberties, we inform you that you may oppose the registration of cookies by configuring your browser in this manner (information available on http://www.cnil . fr, heading "cookies" or "cookies").

7. PERSONAL DATA

We may collect personal data about you, especially when you (i) register for a service, (ii) download Downloadable Content, (iii) use a Segment and / or a diagnostic tool, (iv) you enter a game / competition, (v) send us an e-mail, (vi) respond to a survey or study.
These personal data will be processed exclusively for [email protected] computer and may be used as follows:
Statistical studies: we compile and analyze your data to define your profile and better adapt our services to your needs. These statistical studies are strictly confidential; Monitoring of customer relationship: if you send a message, the data is stored and used to provide a response to your request and to monitor; Provision of services: the sending of newsletters, access to certain counseling spaces, etc.. In addition, and if you have authorization by checking the box to this effect, we may transfer your personal data to our partners. Accordance with the law "Informatique et Liberties of 6 January 1978 modified in 2004, you have a right of access, opposition, rectification and deletion of data concerning you. You can exercise this right at any time by sending an e-mail along with a photocopy of your identity card or passport, to the following address: [email protected]
For more information about the processing of your personal data, please consult our Privacy Policy available here.

8. MODIFICATION OF THE SITE AND THE TERMS OF USE

We may modify the content and information included in this site and these Terms of Use, to comply with any such new legislation and / or regulations and / or to improve the Site. Changes will be incorporated in these Terms of Use.

9. ACCOMMODATION

The hosting of this website is made by Verizon France simplified joint stock company with a capital of 45 120 823.47 euros, whose registered office is our Franklin. - 100/101 Terrace Boieldieu La Défense - 92800 Puteaux - France, registered with the Register of Commerce and Companies of Nanterre under number 398 517 169.










1. ACCESS TO THE SITE


To access and use this Site you must be an adult (over 18) and have available and valid e-mail address. If you are a minor, the prior authorization of your parents is required.

You may be required to fill out required fields in a form, indicated as such by an asterisk. In such event, you will be required to fill out such fields prior to entering the Site. Any inaccurate or incomplete registration will not be accepted.

You accept that the data you submit to us and that is stored in our information systems is accurate and acts as proof of your identity. Please inform us as to any applicable change in such data.

Access to the Site and/or certain of its Segments may require the use of personal access codes. In such event it is up to you to take your own steps to ensure the confidentiality of such codes. You can of course change them at any time. However, the number of attempts to access the Site and/or certain of its Segments may be limited in order to prevent fraudulent use of such codes. Please inform us of any fraudulent use that you may become aware of.

In the event of non-compliance with the rules described in these Terms of Use, we reserve the right to suspend your access to the Site. In such event we will inform you as soon as possible.

Even though we try to keep the Site accessible at all times, we cannot guaranty you access in all circumstances. In fact, and in particular for reasons of maintenance, updating, or other reasons which are beyond our control, access to the Site may be interrupted.



2. INTELLECTUAL PROPERTY


The Site and the elements that comprise it (such as marks, images, text, videos, etc.) are protected by intellectual property rights. The development of this Site represents a significant investment and work in common on the part of our teams. For this reason, except as expressly stipulated herein, we have not granted you any right other than that of consulting the Site for your strictly personal and private use. All use, reproduction or representation of the Site (in whole or in part) or of the elements which comprise it, on any media whatsoever, for other purposes, including, but not limited to, commercial purposes, is not authorized. On an exceptional basis, we may expressly authorize you to reproduce and/or represent all or part of the Site, on certain media. Any request for authorization in this regard must be submitted in advance to the following e-mail address:[email protected]

3. USE OF SITE


In the first place, we would like to remind you that use of the Site implies that you have available the necessary hardware and software resources for use of the Internet.

Furthermore, we would like to remind you that the Internet does not allow the guarantying of the security, availability and integrity of data transmissions, accordingly we cannot be held liable in the event of errors, omissions, deletions, delays, faults (including, but not limited to, by the actions of viruses), of the lines of communication, the hardware and the software which is not under our control or in the event of non-authorized use or possible degradation of the content published on this Site.

a. General obligations of the User

We defend the values of toleration and of respect of the rights of others. This is the reason that this Site may not be used as a vehicle for racist, violent, xenophobic, malicious, obscene or illicit proposals.

In using this Site, you agree not to:

  • distribute, injurious, defamatory, non-authorized, malicious content, infringing on privacy or image rights, inciting violence, racial or ethnic hatred;
  • use the Site for political, promotional or proselytizing purposes;
  • publish promotional or advertising content;
  • divert the Discussion Space from its intended purposes, including, but not limited to, using it as a dating service;
  • distribute information or content capable of upsetting the sensibilities of the young;
  • conduct illegal activities, including, but not limited to, infringing on the rights as to software, marks, photographs, images, text, video etc.

We would like to stress that you must hold all rights and/or authorizations with respect to any applicable content that you wish to publish on this Site. In this regard, we recommend not publishing content (in particular photographs) showing recent architectural items, advertising creations, images of clothing designs in which the mark may appear (initials, logos, color code of the brand, etc.). Finally, we note that content (including, but not limited to, photographs and videos) showing minors will not be accepted on this Site.

b. Specific stipulations for certain Segments

Various Segments may be made available to you on this Site: Downloadable Content, On-Line Applications, User Content, Discussion Space, etc. (the "Segments").

   (i)   Downloadable Content

We may make available on this Site content that you are authorized to download ("Downloadable Content"). In downloading or using such Downloadable Content, you are deemed to have agreed to use it in conformity with these Terms of Use.

We grant you, for your personal and private use only, royalty free and for the legal term of copyright protection, a non-exclusive, non-transferable, right to use the Downloadable Content. Any reproduction, representation, modification or distribution of the Downloadable Content must be the subject of prior express authorization on our part. Any request for this type of authorization should be submitted to us in advance at the following address: [email protected]

   (ii)   On-Line Applications

We may make available on this Site software applications (the "On-line Applications"). We grant you, for your personal and private use only, royalty free and for the legal term of copyright protection, a non-exclusive, non-transferable, right to use the On-Line Applications. You agree not to modify, adapt, reproduce, correct or distribute the On-Line Applications nor any mark or inscription of title set forth on such On-Line Applications and/or any media related thereto.

Any Content that you may create or produce with the On-Line Application shall be considered as User Content (as described in section (iii) “User Content”.

Please inform us of any possible anomaly affecting the On-Line Applications at the following address:

[email protected]

We will then do our best to correct as soon as possible any such possible anomalies.

In case we provide you with a tool/application which enables to edit images (especially in order to virtually test a cosmetic product), you acknowledge and agree that such tool/application may solely be used for your own private purposes and in compliance with its genuine destination. You are not authorized to use this tool/application in such a way that may be a disrespectful, injurious and/or infringing for third parties. Consequently, you are not authorized to modify and/or display a third party’s image without such third party’s prior express consent. Finally you are not authorized to modify and/or display, in whole or in parts, contents (modified or not via the tool/application) provided with the tool/application (especially contents displaying mannequins/models) without our express prior consent.

   (iii)   User Content

We may make available on this Site a space dedicated to user content, such as for example text, photos, videos, etc. ("User Content").

By submitting User Content to us, you automatically grant use a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, copy, modify, adapt, edit, distribute, translate, create derivative works from, incorporate into other works, distribute and otherwise exploit such User Content (in whole or in part) on any and all medias (including without limitation this Site).

You expressly grant us the right to use the User Content on our own websites but also on third party websites in particular on so-called "social networks".

You acknowledge and agree that the use of these social networks is exclusively governed by the terms and conditions set up by these social networks. Consequently you acknowledge and agree that said terms and conditions are binding for us in our use of the Content. Therefore we may not be held responsible of any use by us or by a third party of the content in accordance with the terms and conditions set out by the social networks and especially but without limitation, in terms of scope of rights, of duration of rights and of deletion of the User Content.

You shall be solely responsible for any third party claims relating to the use of the Content in accordance with the terms and conditions of the social networks.

Without prejudice to the above, you represent and warrant that you have obtained all the necessary authorizations from all beneficiaries on the User Content regarding such use on the social network.

Finally, you acknowledge and agree (and you confirm that you have informed and obtained all the beneficiaries agreements) that this Content could be subject to “viral” communication (word-of-mouth communication) on these third party websites and that we will not be liable for any action in this regard.

User Content that you publish on this Site is entirely your choice and your exclusive liability. However, we would like to remind you that User Content must not conflict with the legislation in force or accepted standards of morality, and must not infringe on the rights of others. In this regard, we reserve the right to remove at any time User Content that is manifestly illegal and/or contrary to accepted standards of morality and/or which infringes on the rights of others.

Please inform us of any User Content which appears contrary to the legislation in force and/or to accepted standards of morality and/or the principles set forth herein and/or which infringes on the rights of others, at the following address: [email protected]

   (iv)   Discussion Space

We may make available on this Site a space permitting you to communicate with other users (the "Discussion Space").

The Discussion Space must be used in conformity with the legislation in force, accepted standards of morality, the principles set forth herein and in compliance with the rights of others.

Please inform us of any communication which appears contrary to the legislation in force and/or to accepted standards of morality and/or the principles set forth herein and/or which infringes on the rights of others, at the following address: [email protected]

4. INFORMATION CONTAINED ON THE SITE


 

a. General provisions

We try to provide you with accurate and up to date information. Nevertheless, transmissions of data and information over the Internet not benefiting from absolute technical reliability, we cannot guaranty the accuracy of all of the data that is included on this Site.

Furthermore, we would like to stress that inaccuracies and omissions may appear in the information available on this Site in particular through intrusion by third parties. Please inform us about any error or omission at the following e-mail address: [email protected]

b. Information on the products and services

Unless provided otherwise, the products and services which are presented to you do not constitute an offer of sale but a general presentation of the range of the products and services that we distribute in the country in which this Site is published.

c. Advice and diagnostic tools

The advice made available on this Site and/or the diagnostic tools are simple simulations intended for obtaining expert cosmetics advice.
The indicative information that they allow the delivery of can in no event replace a medical diagnosis or clinical consultation, nor substitute for medical treatment.
In consequence, we cannot guaranty your entire satisfaction with respect to the advice that results from the use of such tools and assume no liability for the use that you may make of it.

For any additional information or in the event of doubt, we recommend you consult your personal physician and/or write to us at the following address: [email protected]

d. Hypertext links

The hypertext links implemented on the Web Site may take your to Web sites published by third parties as to which we do not control the content. In consequence, and to the extent these hypertext links have been included on this Site in order to facilitate your navigation of the Internet, the consultation of such third party Web sites is entirely your choice and your exclusive liability.

Furthermore, if you wish to create hypertext links to this Site, a prior request for authorization must be submitted to us at the following address: [email protected]

e. Cookies

Cookies are small files that are left on your computer during your navigation of a Web site (such as for example the pages consulted, the date and time of consultation, etc.) and which may be read during your visit to the same Web site.

To benefit from all of the functionalities of the Site, it is better to set the browser to accept cookies. We would like to stress that the cookies do not permit us to identify you and the period for the conservation of the information recorded by the cookies on your computer is 6 months.

5. PRIVACY AND PERSONAL DATA


We may come to collect personal data which relates to you, in particular when you: (i) register for a service; (ii) download Downloadable Content; (iii) use a Segment and/or a diagnostic tool; (iv) register for a game/competition (v) send us an e-mail; (v) respond to a poll or study. This personal data will be the subject of automatic processing and may be used in three different ways:

  • Statistical studies: we compile and study your personal data in order to define your profile and better adapt our services to your expectations. These statistical studies are strictly confidential;
  • Monitoring of the customer relationship: if you send us a message, the data is kept and used to send a response to your request and to ensure its monitoring
  • Provision of services: sending of newsletters, access to certain counseling spaces, etc.
  • Furthermore, and if you have given your authorization by checking the box for such purpose, we may come to transfer your data to our commercial partners.
  • In conformity with the provisions of data privacy laws, you have a right to disclosure, correction, addition and deletion for the data that relates to you. To exercise this right, it suffices to send us an e-mail with proof of your identity to the following address: [email protected]

    The name of the business operator handling personal information is as follows:

6. MODIFICATION OF THE SITE AND AMENDMENT OF THE TERMS OF USE


We may come to modify the content and information included on this Site as well to amend these Terms of Use, including, but not limited to, in order to comply with applicable new legislation and/or regulations and/or to improve the Site. Any modification and/or amendment shall be integrated into these Terms of Use.



7. HOSTING


This Site is Hosted by the Verizon France corporation, a SAS company with a capital of 45.120.823,47 EURO, with its registered office located at Tour Franklin – 100/101 Terrasse Boieldieu – La Défense – 92800 Puteaux France, registered in the Commercial and Corporations Register of Nanterre under the number 398 517 169.